20 July 2011
I have been to this restaurant on many occasions. I was mostly satisfied with everything. I consider food to be quite good and environment pleasant. I did, however, had a “cold shower” (20/07/2011) in this restaurant today. I have come there with my parents. We had a nice meal. When my father wanted to pay his card didn’t go through and the waitress whose English was almost non-existent tried to explain the reason why it didn’t, asking him to sign something. When he refused to do that, she tried to tell him that he had to. When I was done with trying to guess the mixture of her Chinese and other god knows what language she called her manager. The Manager! And the whole saga began. As I was translating the whole thing to my father I obviously needed time to digest what he was saying to me then deliver it to my parent and after back to the manager. But for whatever reason the manager was cutting me short, interrupting me, trying to take the receipts off my father’s hands and when I told him to calm down he started to lose his temper completely. When I tried to enquire what exactly he needed, he ripped the receipt from my father’s hands and said that I am not listening and don’t understand anything. By that time the manager was completely white in his face. I tried to settle the situation and explain to him that we have money to pay and handed over my card to him. But he wasn’t done with empty accusations and continued attacking me verbally and when the payment gone through he just stormed off the restaurant floor. My parents, including me, were left completely dumb stricken. By that time I was furious. Not only has he ruined the whole thing for my parents, but he was also behaving in a completely unprofessional way. I stood up, came up to him and asked for a complaint form. He threw Royal China card at me with the comment: “call and complain”. When I tried to take a piece of paper from his desk he shouted at me “don’t you dare touch our property”. And when I completely lost myself and said that his behaviour is completely unprofessional he said that I am drunk and he is going to call the police. Well, I was very very sober…and maybe that is why when I told him to go ahead and do so he retreated, repeating that I have to leave the restaurant, that he doesn’t understand me because he doesn’t speak English. To which I replied, leaving the premises, that if he didn’t then maybe he should go back to China.
What can I say? Unacceptable. The food is OK. However, it is definitely not worth the horrific and very stressful environment staff and The Manager create by their ignorance, self-righteousness and stupidity. DO NOT GO THERE, Unless you want to be humiliated.