29 December 2013
I live very close the restaurant, so I have been there several times during the last year. My first visit happened on a late night, on my way home. Me and my girlfriend saw the restaurant lights and decided to check whether it was working. The waiter told us that the kitchen was still open and that we had sufficient time to have dinner, so we decided to get a table. After few minutes (~3 or 4 minutes) looking at the menu and deciding what to order, the same waiter comes back and says the kitchen is closing and we wouldn't be served. I felt outraged and left, swearing I'd never come back.
Few months later I decided to give it another try, since it's so close to my flat and there's no other restaurants close. This second time I was a little bit luckier and have been served by a very helpful waiter — which sadly no longer works there. After this day I went back several other times and, despite the cold, and sometimes rude, treatment received, it still felt like a good option, given there's nothing else this close. I even had my Christmas Eve dinner there — did I mention there are no other options around here?
It went like this until today. I decided to have dinner there, along with my girlfriend and a friend. We weren't very hungry, so decided to order just one Pizza for us three, along with drinks. Bear in mind that we were already seated, with menus open. After a few minutes trying to get the attention of a waiter, we were informed that we wouldn't be served. Apparently, we cannot order a pizza and decide later if we will have another one. The waiter said: “If you want just one pizza, you'll have to take it away. It's not possible to serve just one pizza for three people”. I felt, again, outraged. The pizza has a decent size and would be a fair meal for three people at any given time. I asked the waiter if he knew me and remembered how many times I have been there before, and consequently, how much I have spent there over the past year. He didn't seem to care. I've never felt so humiliated in my whole life.
Being a restaurant owner myself, I cannot even imagine my customers being treated like this, just the thought of it gives me shivers. I will never go there again.