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Butler's Wharf, Shad Thames
South Bank Borough etc
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Food & Drink:
Food & Drink: 0.0
We booked Brown’s Butlers Wharf for a special birthday celebration for 15 people. They advertise that they can cope with large parties. They cannot. The service was incredibly slow at every stage of the meal. The starters turned up about 40 minutes after the food order was taken and although we sat down at eight o’clock the main meals eventually arrived at around ten o’clock. The meals did not arrive together and some of the sides were cold before some the mains came to join them. When the food did arrive it was very poor quality with the pasta being inedible and the filo tart being tepid at best. The most complimentary thing said about any of the food was “I enjoyed the bits that weren’t burnt”. We complained and were offered a free drink which in no way made up for the disastrous service and food.
Food & Drink: 2.0
came with a client, last minute, oh well we all make mistakes! dark and souless dinning room, we were seated in one of the darkest depths of the restaurant, we shared a fish platter to start and to be fair was very nice and for £15 was pretty good value, my client had a fish and chips , i had steak, why they came 10 mins apart i have no idea, trying to get hold of staff was like trying to raise the dead (it cant really be done)! not good there, trying to gt the bill was also traumatic , i think it was around 15 minutes or so…, the waitress looked at me as though i was from mars when i refused to leave a tip, sorry love, you have to earn that, no such thing as a free lunch!! this is the kind of place you go as a last resort, so if the que is to long at mcdonalds come here!!
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