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COVID-19 Update for Museum of London Docklands

Updated on 02 Sep 2020

Museum of London – Covid-19 protocols

Our 'delivering safe events' document includes the new Covid-19 secure procedures for events, in order to give organisers and delegates assurances that they will be welcomed into a safe enviroment.

This document takes organisers through the different areas of hosting an event with us, showcasing our new procedures from the initial enquiry stage right through to the event itself:


Enquiry Stage

- We will communicate our social distancing guidelines, and provide revised capacities and floor plans that are Covid-19 compliant. We will also explain any changes to T&Cs and highlight any areas of responsibility that organisers must be aware of when holding an event with us.


Site visits

- We’re encouraging virtual showrounds where possible and physical site visit must be pre-booked. One way routes will be implemented where possible, and hand sanitiser/hand washing facilities will be available on arrival and throughout the building

- Final planning meetings will be carried out online

- We’ll discuss hybrid event options in case delegates are unable to attend.


Arrival and departure

- All guests attending an event must be registered and the organiser must keep their details for up to 14 days post event

- A video for housekeeping will be sent prior to the event

- All staff onsite will be in PPE

- Face covering is required when delegates enter the Museum and the conference rooms. 


Room capacities

- All room capacities have been amended to ensure distancing of 1m+ in all layouts


Monitoring and tracking

- The safety of our staff, suppliers, organisers and delegates is our priority so we ask any guests with symptoms not to visit the museum and any guest displaying a high temperature or any known symptoms at the entrance will be asked to return home

- Any guest who develops symptoms in the week after attending an event must contact us immediately.


The Museum

- Touch free sanitiser dispensers across the Museum

- Dedicated toilet attendant to manage the flow of delegates

- Dedicated cleaner for events to ensure regular cleaning

- All event spaces have individual air con units and ample fresh air options

- Signage, barriers and floor markings throughout the venue to help social distancing requirements, encourage safe practices and good hygiene

- Lifts available for those who need it, however there are limited to 1 ‘bubble’ per lift and reserved for those with mobility issues

- We ask all guests come to the venue with their own PPE if they would like to wear it and to bring minimal belongings.



- Full venue deep clean before and after every event

- Increased cleaning of high-frequency touch points


All of these procedures will continue to be updated in line with UK government and WHO guidelines. 

Extended version available on the Museum website. 

Read more on their website

About Museum of London Docklands


Telling the story of London’s river and port, the Museum of London Docklands spreads over five floors of a splendid Grade I-listed Georgian warehouse. Its pine columns and floors sit alongside contemporary fittings, producing a spacious and atmospheric feel. By night, guests can also enjoy receptions and dinners in one or more of the museum’s 11 galleries.

Venue Facilities
Exclusive Hire

Museum of London Docklands details

Venue Style
Historic, Light and Bright, Spacious, Traditional
Venue Type
Museum art gallery
Venue Atmosphere
Corporate, Creative, Fun, Lively

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Museum of London Docklands Rooms

Wilberforce Room

Wilberforce Room

Dining capacity: 273
Standing capacity: 350

The newly-refurbished flexible Wilberforce Room has capacity for up to seated 273 guests, and with state of the art audio-visual facilities and a blackout option it is perfect for conferences and presentations.

The Wilberforce and Quayside Rooms make the perfect package, allowing your event to operate solely on a single floor of the building.

Enquire about this room

Quayside Room

Quayside Room

Dining capacity: 70
Standing capacity: 100

The abundance of natural daylight and the stunning views from the Quayside Room provide an impactful space for meetings and workshops.

The flexible space allows for a variety of different set ups, accommodating up to 70 seated guests. 

Enquire about this room

Muscovado Hall

Dining capacity: 200
Standing capacity: 400

Available from 7am – 9.30am, the Muscovado Hall makes a show-stopping venue for your breakfast event.

With exposed brick walls and original pitch pine columns, the Muscovado Hall is a striking space, accommodating up to 200 seated guests, or 400 for receptions.

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Dining capacity: 60
Standing capacity: 350

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Rum Store

Rum Store

Dining capacity: 110
Standing capacity: 250

Enquire about this room

Location for Museum of London Docklands

No. 1 Warehouse, West India Quay, Hertsmere Road , London, London, E14 4AL

020 7814 5789


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