Poor and unprofessional customer service
First incident happened when I tried to use the toilet and there was repair work ongoing in that toilet. When I was accessing the toilet, the repair man politely said “Sorry, there is repair works and you can’t use the toilet”, I replied alright and thank you and I left. After one hour I went to the bar to get a pint and the man working there told me I will not serve you cause you tried to use the toilet!!
Second incident happened yesterday when I ordered my meal as usual and then I approached the bar for a pint of beer. The man offered the beer and while trying to process the transaction, it didn’t go through. I told him that the visa machines he’s using is not working properly and he should try another one. He replied ‘just let me try it one more time and it didn’t work, he unprofessionally and illegally touched my hands and in a vicious manner pulled the pint from me and spilled the beer on my clothes and it was embarrassing.
Very poor and unprofessional customer service from jake I think