The Old Crown

Anon

My friends and I experienced at the pub on 20/10/2025, which unfortunately unprofessional experience was also my friends birthday.

At around 9:30 PM, three of us arrived at the pub. There were two staff members behind the bar at the time an African lady and a tall blond man wearing a white jumper. We waited at the bar for more than 10 minutes, yet neither of them acknowledged us. They did not make eye contact or even look in our direction. The man was serving a gentleman, and afterwards he and the lady looked at what seemed to be a card or order machine, but still gave us no interaction at all.

After standing there waiting with no response, I told my friends that we should leave and go somewhere else. As I was walking out, I said to the man behind the bar that the customer service was bad. Shockingly, he responded by telling me to “fuck off.”

I was absolutely stunned. In all my life, I have never encountered such disrespectful and unprofessional behaviour from customer service staff. If he is unable to handle the situation or is unhappy with his job, he should not be working in such a role.

Around 50 meters down the road, we went into another pub (Nicholson’s), and the experience was the complete opposite a lovely lady greeted us immediately with a smile and served us quickly and professionally.

Na Z

Had an extremely enjoyable night out with work friends last Thursday. Fantastic atmosphere and a great crowd. There is a sign outside claiming “best burger joint in London” and it stole our curiosity and drew us in. Most tables were already reserved but the staff were very helpful and managed to fit us in comfortably. Burgers were actually amazing and did justice to the sign outside. The interesting combination of ingredients really bring a whole different meaning to burgers. One of my colleagues ordered the BBQ ribs and it turned out to be the most enormous serving ever – it certainly had everyone else in the pub looking. Service was fantastic and we ended up staying a lot longer than we planned.

jocelyn B

We went to the Old Crown knowing it was a pub in a busy part of London but near the theatre. I arrived first and I have to say the greeting (or lack of) that I got from the two young men at the bar was miserable. They didn't know about customer service at all. I am sad to be writing this as we haven't often been let down by restaurants/pubs we have found on square meal but we were by this experience. I told the young man when we left what I had felt so this review will be of no surprise. The tapas were excellent, and inspite of these two guys we enjoyed our evening – imagine the potential!!

Emily F

I regularly meet friends at colleagues at the Old Crown after work. I have always been really impressed with the quality of food and wine selection. I would also recommend the lunch menu, great burgers! Lunch is served 12-3.30pm and dinner from 5-10pm. Atmosphere is pretty relaxed, not too poncy. Prices are pretty reasonable too.