I visited the Ivy Market Grill restaurant as part of a group of six on Saturday 12th December – a family event much looked forward too. Within two different courses, I found two hairs. One, unfortunately, made it into my mouth, an utterly disgusting and nauseating experience, I am sure the majority would agree.
However, The Ivy Grill management feel this is “did not highlight any deviation from acceptable food handling practices”.
They left a poor waitress to manage our distress and assured us that they would be in touch with us the following day. They slept on that apparently and decided not to bother, a jolly good idea of theirs to move us on from the restaurant so no one would overhear!
On the evening, having found these hairs I was left feeling fairly nauseous, they took away the offending plates but I could not face any replacement (I would suggest trust was low by this point) so they did not charge those to the bill – rightly since neither of them had more than a couple of mouthfuls – whilst my companions ate their meals the manager brought me a glass of champagne. As I have mentioned to them a glass of champagne, although normally delightful, does not cleanse one’s palate of hairs, it does not fill one up or remove the nausea of these things, most particularly, it does not make everything alright.
When chased for a response their email seem a veiled suggestion that I had placed these hairs within my meal (to what ridiculous end?) Since the first offender in the duck salad starter was long and black and firmly attached to a sticky piece of duck, and I have short fair hair, this would be an achievement. The second offender – which actually was a blond hair – was firmly incased in the battered piece of fish – what Houdini tricks would have to be deployed to achieve this?
A ridiculous response from them, a clear side step of responsibility and in all this an utter lack of good manners and grace. I share this here to at least alert others, and I will continue to retell not out of malice – life and mistakes happen – but out of very real alarm that The Ivy Market Grill feel this is acceptable, they have taken no responsibility for their mistake and indeed seem to feel it is appropriate to sidestep ownership by blaming the poor twit pulling hairs, that clearly belong to someone else, out of her mouth.