It took days (and I do mean days) just to get the reservation confirmed ... that should have been our first hint to the terrible experience awaiting us. We arrived today for a late Sunday lunch with one very hungry 7 year old in tow, Sat down, ordered bread, butter, olives, two cocktails and a bottle of sparkling water. No bread and butter, but could do garlic bread - ok we will have that. Water arrived. Twenty minutes later asked if we wanted to order our food ... reminded them we were waiting for drinks and the waitress looked genuinely surprised - clearly having NO memory at all about the drinks, despite her being the one that took the order. Asked her if there was a child menu - answer could not have been less clear. "We do pizza and pasta" . Yes, great but is that pizza and pasta in smaller portions from the main menu or specific ones in the form of a child's menu. To this moment I don't know the answer as her reply could not have been less clear. Accepted that we would just order something from the main menu for the child in the form of a pizza. Drinks, twenty minutes later STILL had not arrived. At that point I went outside, called our favourite local Italian restaurant and asked them to accommodate us with a table in half an hour, the answer was yes so we asked for the bill and left. Ironically the bill took less than two minutes to arrive so was by quite some margin the fastest thing of the entire experience. WILL NEVER EVER EVER GO BACK AND WILL MAKE SURE WE SPREAD THE WORD ABOUT HOW AWFUL THIS RESTAURANT'S SERVICE IS!!!!