All our staff are trained to offer a warm welcome, efficient service, and an informed response to guest's queries about the food and wine served.
Where the opportunities occur, we like to engage suitable candidates in apprenticeship opportunities.
We do not operate a service charge or even a discretionary service charge - we leave guests to make their own gesture of appreciation.
All staff, be they cleaners, kitchen porters or head chef or manager, share the pool equally on a pro rata basis for hours worked. All staff are happy with this arrangement and they agree at all levels that this is a very fair system of distributing tips and gratuities.