Our party of four ate here last night (a Friday night) and we were all looking forward to it. We dine out often and have expectations of service and food quality that are reasonable and balanced. This was a premium venue and so we expected a high standard of food and also service. We realised that it was a bar and grill, so we weren't expecting restaurant level service either.
Unfortunately, the service was more provincial bistro than London restaurant. The most popular wine on the menu was out of stock and the wine waiter recommended completely unsuitable replacements that were markedly different in grape variety and region, showing a very shaky understanding and then made no enquiry about what were planning to eat with the wine. I chose a Jumilla which was very pleasant.
The food was very ordinary, and in the case of the lamb steak, inedible. It was almost raw and had a strange chewy consistency, so we sent this back. No member of staff discussed this with us, simply offering us a replacement dish. It's almost as though they were practiced in offering replacements! We declined a replacement and went on to order profiteroles which were pre prepared, so the pastry was chilled and soggy along with the filling… unfortunately one of the profiteroles ordered was overly salty, so much so that it too was inedible and was sent back.
To say that our evening was ruined would be overstating it, the ambience is busy and fun and the piano music was pleasant. However based on the food alone, it was very poor. Cannot recommend it, except for the view of Tower Bridge which was very nice