beautiful setting...shocking service
I have just eaten lunch here. The setting is beautiful, you can't beat dining al fresco riverside on a beautiful sunny day. Food here has been hit and miss in the past but I am happy to report that we were all happy with the food, everything was pretty good. However the service is terrible. We waited to be seated, then we had to ask twice if we could order some drinks, then we had to ask for a waiter to order our food and then we had to ask for the bill twice. They forgot 2 things we ordered from the menu and we had to ask twice before they brought them over, by this time we had finished the rest of our meal. Not once were we asked whether everything was ok with the meal. Our waiter was the grumpiest man I have ever met, we tried chatting to him to raise a smile…but nothing. There were lots of staff wondering around but nobody seemed to take any notice of customers waiting, they were more interested in clearing tables to get more poor unwitting customers in the door. All in all the experience is too frustrating to give Marco Polo another chance. Such a shame.