Three of us went for diner on friday 5th november. The music was so loud we had to shout. The waiting staff couldnt hear us nor us them until they came over very cliose to us to speak or hear.
I asked 5 times for the music to be turned down. I aksed to see the manager after the 4th request.
Eventually as nothing was happening and we were fed up shouting I went to a service desk and asked to have the music turned down and see the manager. A member of staff smirked at me as if I was an idiot. It was very obviously done into my face. I challenged him about his appaliing disresepctful behavior and said if he found it so funny we would ljust eave. We should have. I demanded to see a manager. One came and aplogised and said he knew the music was too loud. He had to kneel beside me to talk and us both hear.
The music was then turned down.
The bill was wrong and overcharged by £41. I pointed this out and asked for it to be corrected and advised i wasnt paying service.
One of the members of staff who was at the service desk earlier and heard this said she was away to turn the music back up.
I know there are staff shortages, but no one needs staff as bad as this.
A totally ruined evening.
Avoid unless you like disco type music played very loudly and staff who cant treat another person properly.