Frustrating!
For anyone who has been to the Oak in notting hill, you'll know how great the food and service is! The bird in Hand has so much potential (especially as people end up in there when the havelock has no spare tables!), but after being quite a few times the one issue I have is the service. Its appalling. You wait ages to order, you ask for more drinks and they forget to get them, and the food takes hours to be served as they can apparently only cook one pizza at a time. The food is still nice, but it is grating to see the staff work so slowly when its not a full restaurant. I wish they would sort this out as I know many of my friends who live in the area agree with this, and to be honest with all the great new pubs and restaurants popping up in brook green, they'll soon find the locals going elsewhere if they don't!