I have been to Tayyabs several times in the past. It's cheap, BYOB, and the food is decent. However, my issue is with the staff, in particular the manager.
It was my girlfriend's birthday and I had purchased a personalised cake and bought it to the restaurant shortly before she arrived, with clear instructions on when to bring it out. There is a £10 charge for them to bring the cake out. This is pretty steep, but what the hell; she'd love the surprise.
So here goes..
We finish our meals, my friend goes over and asks them to start preparing the cake. A waiter then comes over, clears our table, and starts setting out small plates with spoons...surprise over.
One of the waiter then walks over and brashly announces to the whole table "where is the cake?", at this point I am appalled. My friend goes over to speak to the main desk and they give him the cake in the box it came in. He explains, they are charging us to present the cake, after which the rudely agree. Then they come back to the table and ask for candles. I give them candles.
10 minutes later, surprise completely over, they bring the cake.
Then the bill comes with the £10 charge. I tell them I'd like this to be removed because of the hassle that was involved and fact they spoilt the surprise. The waiter says no, calls over a more senior manager. This guy also says no, all very rudely and aggressively. He then calls over the general manager. I reasonably state why I don't think this charge should be added, all things considered. The general manager, in a very hostile manner, out right refuses, with no explanation, attempt to discuss the point, just shouts that I have to pay the bill, "or else" as he aggressively put it.
I continued to debate the issue, after seeing these are completely unreasonable people I begrudgingly had to pay the charge, life is too short.
For a restaurant that features in Time Out, had a table bill of over £100 and had ruined a very simple request, they had the audacity to still charge £10 for bringing our own cake. I am most frustrated by the aggressive, disrespectful and outright nasty behaviour of the manager.
This is an absolute disgrace and there should be consequences to treating human beings this way, let alone paying customers.
There are much nice restaurants close by that offer BYOB and great food. I'd urge decent people to avoid Tayyabs and go to one of the other alternatives. This kind of behaviour should not be allowed to slide.