I booked this restaurant as it was close to the Royal Albert Hall, if fact the restaurant offer a " Pre-Theater Menu" for those wishing to have a quick meal before a performance. I booked this on line, which was simple and easy.
Arriving at the restaurant we explained that we had at most 1 hour and 15 minutes before the show started, they said this would be no problem. We were simply ordering a Starter and Main, to keep within the time limits we had.
It took nearly 15 minutes to place an order, then after another 20 minutes wait they turned up with the main course!! They seem to forget the starter! The main course was then whisked away and a few minutes later the Starter came out! We finished our stater and within 3-4 minutes the main course arrived, again! I think it was kept warm while we ate the starter. we are now 65 minutes into our 75 minute schedule. The main course was consumed, rather hurriedly, then we waited for the check, and waited, and waited. This finally arrived but for another table, it wasn't our check. They explained they were sorry and would bring the correct receipt.
At this point we gave up, and went to the cashier to be told that they had forgotten our receipt as well.
We paid the receipt, which was still incorrect, but time was pressing. The restaurant had the audacity to include a service charge, which we paid because we had no time left to dispute the appalling service that evening.
We were so late leaving the restaurant that we had to hail a taxi to the Royal Albert Hall and STILL missed the opening of the performance and had to wait until there was a break in the music before we were allowed to our seats.
A very disappointing start to the evening. That said, the food, when it arrived correctly, was excellent.
I will choose a different restaurant next time we visit.