Awful staff & service. Clrlearly all staff hated their jobs and loathed being there. Drinks not refreshed once the bottle emptied, (it took an age to have the empty bottle taken away, as did it take an even greater age to have the cutlery packaging taken away, which littered our table for almost the entire duration of the meal!). Had we not visited Padstow's collection of restaurants, plus Fistral Beach, we most certainly would never, ever be back.
We have a gift card which is now, we are led to believe, an "old" card, and is on a different system. While this is most definitely not our fault, the unacceptable length of time taken to sort this out, (without an apology for the inordinate delay, incidentally), we were most defi itely made to feel as though it was.
As we are not planning to visit Cornwall any time soon, we are forced to offload the remaining balance at the Mortlake branch, (for some reason called "Barnes") which is most definitely going to be as a very last resort. Had we not had a remaining balance to get rid of, we most definitely would not be returning. Had we visited Mortlake as a first impression, and had not had the benefit of previous visits to all Cornwall's venues, we would most definitely be requesting a refund of the very large original balance on this gift card.
A 50th Birthday celebration, delayed due to pandemic hysteria, ruined by surly, unattentive, miserable staff. The 12.5% service charge was promptly added to the bill, of course. Once we had eventually caught the eye of one of the waiters.
Very, very disappointing. Most definitely NOT recommended.