I bought a SquareMeal gift voucher for my husband's birthday. He decided to try the Patara in Soho. When he made the reservation, he mentioned in his message that he was going to use a SquareMeal gift voucher. He also mentioned the same thing at the restaurant when we were giving our order to the waitress, and again when he asked for the bill. Having mentioned the gift voucher three times, one could have hoped for some kind of a reaction if everything was not all right, but no - nobody said anything to us about it. The full bill was brought to our table, and when we asked why the gift voucher had not been taken into account, we were told the restaurant knew nothing about the SquareMeal website, the list, or gift vouchers. They tried to make us pay the full bill. As my husband was able to find the SquareMeal listing on his mobile phone and show the manager that his restaurant was indeed on the list, the manager then phoned somebody, and, eventually, our bill was corrected. We were however expected to pay the remaining part of the bill, were not offered complimentary desserts as an apology, or absolutely anything. I don't know how the restaurant could have handled the situation any worse.
On the basis of our experience, the staff of Patara Soho is incredibly unprofessional, clueless, and rude. As for the food, my chicken tasted like reheated remains from the day before.