Manjaros Restaurant London


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££££ - £30 - £49
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Manjaros cuisine is based on a blend of African and Caribbean flavours. Our mouth-watering spices originate from the heart of Africa and isles of the Caribbean. Selected dishes have been prepared to create a sensational zest of spices commonly used throughout different generations in Africa and the Caribbean islands.

Only the finest selection of natural ingredients is worthy of our famous “Manjaros Sauce”, which is used to season and spice up our signature dishes. This signature sauce comes in a variety of flavours and spice levels from the very mild alligator peppers to hot bird eye chilies.


213-215 Ilford Ln, Ilford, London, IG1 2RZ

020 8514 4455 020 8514 4455



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1 Review 


09 March 2024  
Food & Drink 0.5
Service 0.5
Atmosphere 0.5
Value 0.5
Appalling Customer Service and Profanity at Manjaros Ilford: A Shocking Experience

I am writing to bring to your immediate attention a highly distressing incident that occurred at your Ilford branch today at approximately 16:30. The level of service and conduct displayed by your manager was nothing short of shocking and demands urgent action.

During my visit, I, along with my two children (aged 8 and 10), experienced an unnecessarily prolonged wait, despite several available tables. When I raised my concerns with the staff, the situation escalated dramatically. The individual who identified himself as the manager not only responded rudely but also used offensive language, including the F-word, multiple times.

This blatant and inappropriate use of profanity in front of my children, other customers, and your staff is completely unacceptable. Such behavior not only tarnishes the reputation of your establishment but also violates the basic principles of customer service and common decency.

I am deeply disturbed by this experience and plan to escalate the matter by filing a formal complaint with your head office, as well as notifying the Food Standards Agency (FSA) and the local authority. No customer should endure such mistreatment, and the manager's actions were beyond reprehensible.

I insist on a thorough investigation into this matter and appropriate disciplinary action against the manager involved. Furthermore, I request an immediate response outlining the steps you intend to take to address this grievous lapse in customer service.

This incident has not only marred my perception of Manjaros but has also left me deeply concerned about the overall management and standards within your establishment.

I expect a swift and satisfactory resolution to this matter.

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