First time I’ve ever walked out of a restaurant!
My husband and I dined at Gouqi last night expecting a high-quality experience, but what we received was some of the worst service we have ever encountered in a supposedly premium restaurant.
Although we were seated promptly, we were then completely neglected. Two couples who arrived after us were seated, given menus and water, and served efficiently while we sat for around 15 minutes with nothing. I eventually had to ask for menus myself.
We requested the set menu, which was never brought to us. Instead, I had to go onto the restaurant’s website to view it and then explain to staff what we wanted to order. This is simply unacceptable at this level.
We were given warm hand towels — twice — yet somehow no actual food ever materialised. Meanwhile, the couples who had arrived after us were served their starters, wine, main courses, and even finished and paid their bill while we continued to sit waiting.
After an entire hour of being ignored, with no explanation and no apology, we finally got up and left. The only concession made was that we were not charged for the water.
There was no accountability, no attempt to rectify the situation, and no basic courtesy extended to us. For a restaurant that positions itself as high-end, this level of service is frankly embarrassing.
We left feeling frustrated, undervalued, and completely overlooked. Needless to say, we will not be returning.