Family Funeral event - AVOID
AVOID AT ALL COST. Let me start by saying that.
I'm not sure where to begin…
October 10th 2025 was my grandfather's funeral.
Prior to this date (at least 3 weeks before), we visited Chak89 maybe 4 or 5 times and yes, the staff was friendly and seemed incredibly accommodating. We were made promises such as cleaning (chairs, toilets, kitchen etc) would happen on the morning of 10th and staff would be on site to help (technical support). On the day itself, this was far from what happened.
We had over 100+ guests in attendance and not only were guests having to clean their chairs, highly embarrassing (as per the photos), but the bar, toilets and chairs were disgusting.
Tech support was nowhere to be seen on the day. I brought my own projector as their one was broken, and on the morning of the funeral, we had guests entering whilst we're rushing around trying to fix the lighting, speakers and projector. Again, highly embarrassing.
The bar was so dirty we felt sick. We had to quickly go out and buy cleaning material and clean ourselves. Cobwebs, drinks halve open left in the fridge and crushed up tissues in the bar area.
The above is only the tip of the iceberg and what hurts even more was not only did we have to pay the amount in FULL before the event itself, but when we visited the head office which is on-site on a few days after the event (13th October), they took no responsibility whatsoever for any of the above even though we had CLEAR evidence to suggest they have SCAMMED us out of £K's.
Chak89 responded with, “...we provided you the best service”. Which translated to, we should be grateful! Horrific behavior.
The car park was in complete chaos. They had multiple events on, which led to a clash of those arriving vs those leaving.
...Ladies and gentleman, from the photos (attached) does this look like a premium standard service to you?!
The only reason why we're not taking legal action is because despite all the above, we're still grieving and simply want to move on now but Chak89 should be AVOIDED at all cost!
On a final note, Chak89, if you would like to take responsibility for the above, we are open to a discussion on the basis that we should be compensated. It's the humane thing to do!