Bar Termini Soho

Anon

Bouncer was lovely. But that is where the customer service ended. Initially we stood inside the door as there was no room. We were happy with this as we were happy to be inside out of the rain. When a table became free I asked the waiter if we could sit. The waiter seemed annoyed that I had asked and from then on we were treated like absolute shit and mocked. It was so odd. A complete change in character.

I’m a Londoner and a regular to the area and restaurant scene and have never encountered service like it. The waiters were consistently rude to us and belittling. This, despite us being friendly and unsure what we had done to annoy them (except ask to sit down). They seem to have a weird control/ power issues. Drinks were really good and we spent quite a bit of money however after being offered and given another (our last drink) we’re told we had 10 minutes to drink up. Paying £16 for a cocktail and being requested to drink it in 10 minutes is not acceptable. The bill between the two of us came to £90, so not cheap.

When I was leaving there was a que outside and I said ‘thank you’ to our server who was outside managing the que. After I had passed the waiter mimicked me making the que laugh at me. Horrid.  I’ve never had to write a review before but this  experience was shocking. Friendliness and politeness should be a given.

Adam W

AmyM