Poor customer service and attitude
I submitted a request to book a table for three and requested easy access as my dad may be using a wheelchair, email reply from the owner Khaled Shalaby the same evening saying ‘ Thank you for your booking and we are looking forward to seeing you soon
Khaled & team’. Next day I received another email ‘ Sorry we are fully booked. Thank you’, I replied ‘ You replied yesterday that you were looking forward to seeing us and now fully booked, very poor organisation!’. The owner Khaled called me, was very abrupt and said his staff had made a mistake and that I should not be so rude in my reply, then hung up and wouldn’t answer the phone to discuss further. With this attitude and experience of very poor organisation, I would avoid visiting and will definitely never visit in the future.