The Flower Pots Inn

Anon

I have been going to the The Flower Pots Inn for many years and seen many changes from when it was the traditional country pub.

I visited the Inn at lunch time today it was extremely busy not only with customers but a private function was taking place in the new extended building.

I ordered fish and chips from the menu for lunch together with my husband. I was surprised and Delighted it arrived so quickly as the turn over of meals would have been numerous in the kitchen.

However having said that I was extremely disappointed when the meal arrived as the meal was not very hot in fact verging on being cold.

The fish was covered in a lot of batter plus extra bits which were a dark brown, the chips were not peeled properly and still had the black eyes in.

I got the impression the meal had been standing somewhere waiting to be served and got cold. I also got the impression the fish and chips may have been previously double cooked as the batter was so dark and crunchy and the chips were like eating soggy rubber. It was if the dregs of batter had been served from the bottom of the frying appliance as there were numerous bits of batter in addition to the served fish ( When you could find it!) At first I put it down to the fact the Inn was extremely busy. Until the people on the table next-door to us had also ordered the same, looking across to their Fish and chips it was a golden colour what you would expect and piping hot!!!

A young man came to remove our plates at the end of the meal and I commented to him that our food was over cooked and cold and pointed out the difference in my neighbours food on the next table.

He replied " I am sorry about that" which he said on several occasions during my complaint. I asked him to inform the kitchen about my dissatisfaction, he replied he would. Consequently, however there was no feed back from the kitchen or staff which was extremely disappointing. Well all I can say is "I am sorry about that too" as I won't be visiting again! "Sorry about that!!

Long lost customer.

Sue C

Kit

If you want a warm welcome, do not go here!!!

Having always been a massive fan of the flower pots brewery I suggested the entire family go here after a fab morning out. They are obviously doing so well in the brewery that they don’t need anyone new in the pub and they certainly don’t wish to hire a bar tender with any bar or front facing experience!

Firstly we were put off having lunch by the erratic barmaid who warned us not to expect much from the kitchen because they were super busy and when I very kindly accepted this and assured her we were only after light sandwiches her response was ‘it doesn’t matter what you have, they’re still busy!’
Not a cracking start...

We were then told there are no children allowed in the bar we’d need to go and sit in a marquee. I exclaimed that this was a shame because we’d specifically come here being such a fan of the beers and I quite jovially said that I didn’t really feel like sitting in a marquee to be honest. She did not stop telling me that it’s all over the website and the doors, ‘it says very clearly on the doors that children aren’t allowed, there are signs on all the doors and it’s all over the website, it’s very clear!’

....

When I then came to pay I tapped my card on the bar, now I just want to point out this was a tap that I do often actually. A little rhythmic tap and nothing more but it clearly offended her and she began to thump the bar as if to mimic me! I immediately asked ‘everything alright?’ To which she replied it was irritating that I had tapped the bar and she couldn’t bear the tapping and then she went on... I then opened the suggestion that she seemed irritated and said quite clearly that I wasn’t trying to offend when I said it was a shame to have to sit outside, it was simply a comment on my disappointment.
The other bar lady then joined in and said she would come to talk with me in a moment and seemed much more sensible and gave me the nod which gave me the impression this has happened a lot....

Unfortunately, I left before speaking to her as the bar maid then continued to relay her version of this story to other guests, one of which I later found out is the proprietor of the pub, all of this only a few feet away from where I sat. When I confronted her, she stood behind the bar and mimicked me again in a whining voice ‘oh it’s such a shame, I was so looking forward to coming here, I don’t want to sit in a marquee...’
This was unbelievable, the landlord had nothing to offer at this point. Clearly he feels this is an acceptable way to talk to the public but I have never known anything like it. Disgusting behaviour.

I will not go here again, it really ruined the morning.
Might be great beer. Awful awful pub.