Changed beyond recognition – snobby, poor standards and terrible service
We visited The Chequers in Burcot as a group of four, and I was absolutely shocked by our experience – this pub has changed completely for the worse. Back in 1988, it was a warm, friendly family pub, and a place we regularly visited after seeing loved ones at the nearby elderly care home. It is heartbreaking to see how snobby and superior it has become; the staff clearly think they are above everyone else, and their attitude reflects that entirely.
On entry, only one member of staff acknowledged us, asking “How can I help you?” with a clear disapproving look. There was no friendly greeting, no warmth, and absolutely no effort whatsoever to make us feel welcome.
Once seated, service was consistently unacceptable. The waitress assigned to us had a dismissive, snotty attitude; every request or question we made was treated as an inconvenience, and it was clear that everything was simply too much trouble for her.
Drinks were very disappointing, especially given the premium prices charged. The beer served was warm and flat, and even the bottled water we ordered was lukewarm and unrefreshing. Hygiene standards were equally poor: the ladies’ toilets were dirty, messy, and carried a strong, putrid odour, clearly showing a complete lack of regular cleaning and basic care.
We sat ready to order from their expensive menu, expecting quality and service in line with the cost, but instead felt judged and uncomfortable throughout our visit. Our waitress repeatedly gave us hostile looks, and we observed her whispering to another member of staff while staring directly at our table – behaviour that was unprofessional, rude and completely uncalled for.
This experience has honestly put us off visiting country pubs entirely. We will absolutely never return to this venue, nor would we recommend it to anyone. It is a great shame, as we had planned a full meal and several rounds of drinks, and would have spent a significant amount here. The poor attitude, low standards and unwelcoming environment make this pub entirely not worth visiting!!!
After reading other reviews, we will now await the mouthy Romanian manager to leave their usual defensive comment.