I have never given such a low review and if I could, I would give this place a 0.
Rotten chicken, cold food and trying to charge for things we did not have.
I was served rotten chicken that the "manager" refused to smell it because he "does not like chicken", our dumplings were cold and the hot and spicy chicken was luke warm. They did reheat the chicken in the microwave, but after everything else was so bad, we did not want thier food..
Although we had £10 off per person (£50), the manager still tried to scam me on exiting the "restaurant". He called the police because I did not want to pay the full food bill. I reminded the "manager" that in the UK paying for or disputing a restaurant bill is a civil matter and you do not have to pay your bill if you are unhappy with the quality, but there were things on there thst we did not even have.
I had stated all along that I would pay for my drinks, but I did not want to pay for the food because most was cold and some was off, and not all of our party of 5 ate any food at all.
He also tried to charge me for a Whiskey I ordered that was not in stock and was not delivered to the table. He also charged us for 2 sushi dishes, when we only had 1.
When he realised I was not intimidated by his scare tactics of the "police arriving straight away", he soon reduced my bill by 60%. I was happy to pay this as it covered the drinks and some of the food we ate, but he had to take it to the level of calling the police before he would reduce the bill. I can only imagine how many people who are not from the UK would be scared into paying for food that us not up to standard when the manager calls the police if you are not happy.
He did not apologise and would not accept we had a bad time. Kids were crying thinking I was going to get taken away by the police, they did not eat. It was truly a terrible experience.
I am gutted that I have to give a 1 star review, I am unhappy that the manager would not apologise, but he has my contact details if he wants to make this right.