Disgusting food. Disgusting service. Disgusting management.
I ordered veggie taste of hoppers for 2 over Deliveroo. They served me the lamb kothu dish instead of the jackfruit version of the same dish. In fact, jackfruit looks like meat, so I ate some. I am a vegetarian, and the dish did not settle well in my stomach. I have been vomiting for the past hour, NON-STOP. This is unacceptable. Absolutely horrible that they did this; I have used deliveroo and this has not happened even once before in the last 5 years. So this is the first reason I am writing this critical review.
The second reason: I tried to call the restaurant to directly report my concerns, and the number DID NOT WORK. IN FACT, I called Deliveroo and asked them to call the restaurant (assuming they have an alternative, working line to the restaurant). Deliveroo customer service also told me that NOBODY is picking up and that the number is basically, DEFUNCT. Fear not, I asked Deliveroo customer service to report this all to management of course
Ridiculous. So, I tried calling the parent company JKS, the purported, "award-winning, London restaurant group". Absolute nonsense of course. The number has an automatic answering system, which tells me that I am calling after business hours, so my call WON'T BE TAKEN!
So, the phone number to the restaurant DOES NOT WORK, and the only number to reach even the management, DOES NOT WORK IN ACTUAL DINNER HOURS - I.E. WHEN RESTAURANTS GENERALLY SERVE FOOD.
Disgusting, I will never eat here again. In fact, I will tell my family, my friends, and anyone else that will listen to me: do not go to HOPPERS or any other restaurant in the JKS group. Why am I disparaging all restaurants, *generally*, in the JKS group? Because there is only one *general* number that can be used to lodge complaints, albeit the fact it only works during business hours.
When food is good, I go out of my way to write a good review. I also love spreading the word. But when EVERYTHING is bad, I will make sure my criticism spreads like wildfire.
For the final time, I am disgusted by JKS, Hoppers, and all of it. This site won't allow 0 stars, so I will be content with 1. But fear not, I will spread this review on other rating sites; hopefully, I will get lucky, and it'll have a rating system that allows <1 star.
Anyone reading, for Sri Lankan food, Kolamba is the best I have eaten in London. For other South Asian food in general, go to Dishoom. Kricket ain't too bad either.