Restaurant Gift Vouchers FAQs

Restaurant gift vouchers

We hope you’ll find answers to all your questions below. If you don’t, please email ecommerce@squaremeal.co.uk

You can buy a voucher for a specific restaurant on this list, or you can buy a Restaurant Gift Voucher which allows the recipient to choose which of these participating restaurants they wish to dine at.

Can I use my Restaurant Gift Voucher at any restaurant?

If you have a gift voucher bought from SquareMeal, you can use it at any of our selected participating restaurants. We strongly advise that you make a booking in advance (either by telephone or via squaremeal.co.uk) and mention that you will be paying with a SquareMeal Restaurant Gift Voucher. Vouchers are only valid 72 hours after purchase.

If your voucher is for a named restaurant, you can only redeem it at the specified restaurant.

How do I purchase a Restaurant Gift Voucher?

Vouchers may be purchased via www.squaremeal.co.uk only. We accept all types of UK debit and credit cards, and you may also pay via PayPal.

When purchasing your gift voucher, you will be asked for the email address of the recipient. You can then choose whether to email their voucher immediately or on a nominated day.

What if I want to give someone a physical voucher?

In this instance, when ordering the voucher, simply use your own email address as the recipient. When the voucher is emailed to you, print it out and give it to the recipient whenever you choose.

Are there any additional fees or charges for sending vouchers?

There are no additional costs, you will only pay for the monetary value amount of the voucher you choose to purchase.

What happens if the restaurant my voucher is for closes?

If the restaurant for which your voucher is valid closes within 12 months of the voucher date, your voucher can be exchanged for another restaurant or for an open SquareMeal Gift voucher.

I have sent the gift voucher to the wrong email address, what should I do?

Please email SquareMeal – ecommerce@squaremeal.co.uk.

What should I do if my gift voucher is lost or stolen?

If lost or stolen please email SquareMeal immediately: we will invalidate the original voucher so that it cannot be used. Our office hours are Monday – Friday, 9:00am-5:30pm.

Is there an expiry date on Restaurant Gift Vouchers?

All vouchers become valid 72 hours after purchase and they will expire 12 months from the purchase date.

When will the Restaurant Gift Voucher be delivered to the recipient?

It can be delivered immediately on purchase or you can choose the date on which you wish it to be sent.

Do I need to book the restaurant in order to use the gift voucher?

We would strongly advise that you always book to avoid disappointment. The voucher does not entitle you to a table within the restaurant.

Can I use part of the gift voucher value?

You must use the full voucher amount. The restaurant cannot give change in cash or vouchers.

Can I get change in vouchers if I do not spend the full amount?

No, you must spend the full amount of the voucher.

Can I use more than one voucher at a time?

Yes, you can use as many restaurant gift value vouchers as you like.