Great place initially till the “manager” on duty started who just had and ego and power trip. Found this place from being lost as I was looking for ‘natural philosopher’ which was great btw. The bartender was great and I felt he had a good energy so I booked a table of 5 and I also booked another table of 5 for my friends. Energy was good at first but then the manager took offence to my Covid exception (disability) which is not visible so and made me wear a mask which I obliged to wear as I felt he was looking for an excuse to start with me for some reason which is weird as I wasn’t drunk and got on with all his colleagues but he took a disliking to me (maybe as I was the only non white person- didn’t think this was a thing as I never really experienced in a “professional environment”). So the manager kicked me out as he told me twice about my face mask when I obliged as I am exempt but was looking for an excuse to get me out. Spoke to everyone in the bar when outside and they all tried speaking to the manager on my behalf but the “manager” was so pig headed he just didn’t want me in the venue which is weird as usually you will hear out your colleagues but he didn’t want to hear it even though I was in the venue for 4 hours, spending money and bringing more people to his establishment. Both Manager security were on a power trip and both should not be in the position they are in, no sympathy for me being except from wearing a mask and forced me to wear a mask, no real vocal interaction except shouting at me, not level of understanding and didn’t understand that there are people out there who have non visible disabilities, both eye balling me and both people obviously in their first potion position where they have a little power and thought it was a good idea to make an “example of me”. What is even more frustrating is that I was kicked out for not wearing a mask (even though I am exempt) is that the bar staff who sympathised with me and did their best to get me in weren’t even wearing face coverings all night long.
If you go here make sure you wear a mask if you are a person of non English ethnicity and watch out for the Italian manager (didn’t get his name unfortunately) who is just on a power trip and needs to go on a customer service course along with a management course and learn how to speak with people in general along with giving him insight in what it takes to be a manager as he is not a manager, he’ll make a great supervisor but not a manager as he doesn’t possess the skills right now to have that position. Security also need a chill pill as he wasn’t coherent in his speech and was very passive aggressive.
The owner/ senior “management” need to review their staffing and make the bartender and hosts both a pay rise and promotion as they all were more professional than the management team (manager and assistant manager) who both just came across inexperienced, lacked any form of intelligence (which is sad i wouldn’t say this about anyone but after the conversations I had with them it came across like this) and without any commercial sense not to mention them not willing to put their hands up and say sorry but instead they wanted to save face and stand by their decision after genuine reasoning.
They are probably going to make up some excuse in response to this but if the owners / senior management wish to respond to me and wish to get my side of story correctly then I’m happy to help.
But abysmal behaviour from every apart from the bartenders.
Just go elsewhere !