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|Address:||Trafalgar Hotel, 2 Spring Gardens, London SW1A 2TS|
|Tel:||020 7870 2900|
|Wine: £38.00||Champagne: £70.00|
|Opening Hours:||Mon-Sun 12N-1am (Sun -11pm)|
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Having had one or two sunny and warm days this June, at the next opportunity and with a friend in town we decided to have a quick ‘lunch break’ lunch at Vista. Id popped up to the bar/lounge/brasserie once before and had rather liked the atmosphere and music so thought id try it again since it is only a stones throw from the office. Plus i wanted to show my out of town friend that London can be quite cool in the summer.
However, now i realise that it was a mistake. We arrived at 1:30, took the lifts up to the hotel. A good start. Arrived up to the top of the terrace and found ourselves a nice table in the sun. There was enough choice as the rooftop was only half full. No menu's were brought over, so i strolled over to the waiter and asked for a couple to be brought over. No bother. Having perused the menu, we both opted for a quick and healthy option of some table water, a salad, some chicken skewers and…a side of wedges. We gave this order to our waiter all at once within ten mins of arriving at the bar and sitting down. And it is from this point that thing went drastically downhill. After 20 mins we received no food, after 30 still no food. After 25 mins and no food i think its more than fair to enquire of its wareabouts. I was told by the shy waiter that he will check and it shouldnt be too long. 10 mins later and no sign. Not ideal when you are on a strict one hour lunch break. I grabbed the attention of the ‘manager’. I put this in apostrophe as i am not sure how he deserves the title. I explained our frustrations of the time wait and he assured me that he will check on the food and that they were extremely busy due to the weather. Really? the terrace was part full and downstairs on our way up we say a restaurant/bar with no more than 5 tables filled!
Eventually the food arrived and to say we were dispointed was an understatement. My parma ham, asparagus, rocket and roast pepper salad arrived and was disgraceful. It was like someone has thrown some rocket on a plate, showved a few peppers here and there and layed 2 peices of parma ham accross the top. No sign of the asparagus and no dressing. Dry. Very dry. The chicken skewers to be fair were nice but how on earth it takes 45 mins to make such simle food was beyond me, and i was about to ask the ‘manager’ why. He apologised for the delay but what really griped me was although he said he was sorry he also mixed the sort of apology with excused. A few of which, and i quote as as follows ‘we are not All Bar One, our food wont come out within 5 mins it is fresh’ ‘In any restaurant where the food is made fresh you are expected to wait between 20 and 30 minutes’ ‘ we are very busy’. all of this is utter rubbish. I have eaten in many different restaurants, some of which are find dining and nowhere have i hads to wait 45 mins (or even his claimed 30) to receive any food. Its unnaceptable. And for a salad and some chicken. Pur-lease!
Eventually after much argueing with ‘mamager’ that it is not how restaurants operate he gave in and at least made a gesture- free meal. Still, due to me sending back my so called salad after seeing its pathetic existance i was left with no lunch except for a couple of average wedges.
Do not go here if you are pressed on time, Do not go here if you want to eat nice food. Go here for a drink on a warm sunny day and only that. Oh, and if you go after work it'll cost you a cover charge to enter the bar.