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|Address:||InterContinental Hotel, 1 Hamilton Place, London W1J 7QY|
|Tel:||020 3641 1883|
|Price: £68.00||Wine: £27.00||Champagne: £71.00|
|Opening Hours:||Mon-Fri 12N-3pm Mon-Sat 6-11pm|
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I visited Theo Randall a while ago… We arrived in a group of 8 for a late lunch after a meeting, starving and looking forward to dinner we first had to sit by the bar waiting for our table, despite arriving 15 minutes after the booking time. It took another 20 minutes to be seated and once at the table, getting menus took another 15 minutes. Being that my group were largely clients, I discreetly called the waitress over and explained that service has been a tad lacking and that I would appreciate it if they would do their utmost to look after us and be efficient. We waited again to place our orders but once the starters came out, they were lovely. Main courses looked lovely, although my dish arrived as something completely different to what I had ordered and so although the Chef (Theo Randall himself) sent his apologies from the kitchen, I had to rush through my main as by the time it had arrived, most of my guests had already finished their main. I wasn't able to stay for dessert but my clients and colleagues did and they seemed to enjoy the meal overall. I would say that although the food clearly isn't bad, service is sloppy and often neglectful. Nobody likes having to pull someone up on service at the beginning of a meal, but when you are with clients, sometimes that is what you have to do to prevent a molehill from turning into a mountain.