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|Address:||Stoke Green, Stoke Poges, Buckinghamshire SL2 4HT|
|Tel:||020 3542 2788|
|Price: £45.00||Wine: £19.00||Champagne: £48.00|
|Opening Hours:||Mon-Sat 12N-2.30pm Mon-Sun 7-9.30pm|
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*Review has been re-submitted due to changes since writing the first review.
I booked a table for Mother's Day through the Square Meal site, which showed availability and provided a confirmation email. I proceeded to inform my guests of the booking and they made their travel arrangements accordingly. I later received an abrupt call from the restaurant stating that they were fully booked and offering no alternatives or much in the way of apology. When i advised them i had received confirmation from the booking site, they informed me that it was the booking sites fault as they had told them they were full. I assume this is far from the truth and it was an admin error on behalf of the restaurant that failed to see them close out to Square Meal, as i had received ‘no availability’ comments from other restaurants i previously had attempted to book with. So please be cautious of this if placing a booking, as they obviously do not up-date their third party booking sites regularly and you may assume you have made a reservation only to be disappointed on arrival.
I am disappointed at the basic admin error that allowed me to book and make arrangements around the reservation and the manner in which i was informed of this failure. Over-all very disappointing in both basic admin and customer service skills and a warning to other bookers to re-confirm bookings at this venue!
*I am extremely pleased to say that since writing this review, i was contacted by another member of the restaurant who not only offered alternative dining arrangements, but also extended a discount as a way of apology. Myself and my family enjoyed a very pleasant meal and can highly recommend the food.