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|Address:||The Old Westminster Library, 30-32 Great Smith Street, London SW1P 3BU|
|Tel:||020 7222 2555|
|Price: £64.00||Wine: £28.00||Champagne: £56.00|
|Opening Hours:||Mon-Sat 7.30am-12M (Sat 12N- )|
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The previous reviews on the Cinnamon Club are spot on. The food was good but not outstanding, but totally overshadowed by the service of lack of it. 5 of us sat to eat with a final bill of £500 including service which we refused to pay. Ths service was slow, extremely blatant up selling of the wine. When refilling the wine glasses on the table I don't expect the waiter to clearly overfill one glass as an attempt to push a second then third bottle to be purchased. Also when you ask for a bottle of which and the maitre'd tells you they nolonger have it available, you then have to select a more expensive bottle, I don't expect the maitre'd to say openly that your new choice is far better than your original. The final sign to me of poor customer service came when we refused to pay service, we said that the food was good but felt the service was poor with no explanation. Not once did they apologise for our dining experience or ask us for specific things that they could improve. Very disappointted and have relayed our experience to a number of friends already. It's a real shame.