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|Address:||Upper Concourse, St Pancras International Station, London NW1 2QP|
|Tel:||020 7870 9900|
|Price: £48.00||Wine: £26.50||Champagne: £42.00|
|Opening Hours:||Mon-Sat 7am-11pm Sun 8am-10pm|
1 of 1 people found this review helpful.
This review has a happy ending: (1) Unhappy Start: My wife was invited to go to this restaurant at opening, and she enjoyed the evening and suggested we return with friends on an unbelievably cold night which lent the whole station an air of unreality – stark and shiverringly cold. The actual room and decor are incredibly swish, can't be faulted in the French smart brasserie style… seems belle epoque (though it isn't). That evening, the lady serving us seemed utterly unconcerned as to whether we ate or not, liked the place or not or, in fact anything else. Even after we pointed out we had not been offered bread – she offered us no bread ! When the wine was off – which is not the fault of anyone – she replaced it unquestioningly, but also utterly without any committment or engagement. The lack of care and service, which I associate with hands-off ownership of chains, spoiled our evening. What a shame as the food was not bad ! (2) WE WROTE TO THE MANAGEMENT and guess what, they reacted really positively, no defensiveness, and asked us to go back and give them the chance to show us what we should have seen first time around. Although it was mid-week there was an unobstrusive but very competent jazz band – added atmosphere. Service, knowledgable, caring but not obsequious. Food, hot, well prepared, pleasing rather than thrilling, portion control in evidence but not so as to be irritating. Decent wine list, though few “good value” bottles. The weekly and 1847 menus look good and we will be returning soon to try one of those two menus out. The 1847 menu could be a real find and, by its responsiveness to our measured complaint, the management has secured at least two return visits from what otherwise would have been two disgruntled diners.