SR London's review of Smiths of Smithfield (bar)

I have eaten at the resaurant and have found that to be fine, what I object to is the telephone manner when phoning the restaurant. Each time I get through I get a ‘can you hold please’ I then have to listen to the on hold music, sometimes for nearly 5 minutes, today the person that answered the phone seemed rather harrased and not very polite, when she was checking something for me I could hear all their conversations as well. I phoned again today to see if my Boss had left and I was asked to hold twice, I put the phone down in the end. This kind of service needs to be looked at.