Roy's review of Smiths of Smithfield

We went as a party of 6 for dinner on a Sunday evening. The place was in turmoil, despite having a reservation we had to wait over 30 minutes.
The main reason for my complaint is the fact that I did not get the steak I ordered. I had ordered a ribeye and a sirloin was served, I had asked for it to be cooked medium rare and it came well done. On challanging the waitress she did admit that she could not recognise the cut of meat.
I then asked for the manager, a young lady came to the table and asked what the issue was, I explained, she too was at a loss to name the cut of meat on my plate!
My fellow diners were equally poorly treated. Despite our obvious dissatisfaction we were not offered any alternative nor were we given an apology, we then left paying for our wine only.
I called the next day hoping to speak to someone who knows about service and food, however I met with the same treatment and lack of knowledge.
Arrogance is the main problem with the staff here and that combined with a lack of food and service knowledge makes for a very poor dining experience.