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|Address:||106-108 Kew Road, London TW9 2PQ|
|Tel:||020 8948 8008|
|Price: £39.00||Wine: £14.95||Champagne: £43.95|
|Opening Hours:||Mon-Sun 12N-3pm (Fri-Sat -5pm) 6-10pm (Fri-Sat -10.30pm Sun -9.30pm)|
2 of 2 people found this review helpful.
I have been visiting this restaurant on a fairly frequent basis (every couple of months) as I live just a corner away from the restaurant. (normally the booking was under my partner's name not under mine therefore I might have “appeared” on the booking system as a new customer).
I have booked a table for 3 over the phone last week, for Sat night (18:30). When we got there it turned out that the booking was made for 8 person. Obviously I have NOT booked a table for 8 but for 3, and it's quite hard to believe that “three” can be misheard as “eight”.
The staff had maintained their claim that I have made the booking for the wrong number, and continued pulling faces. (Customer is always right isn't?)
Eventually we got seated, and were asked to leave the table by 20:30. We have agreed to this and took the table. Around 19:50 we were just browsing through the dessert menu when we were approached by the waitress and asked to leave the table at 20:00. We refused, as the other waitress who seated us clearly said 20:30.
The manager then approached us with the same request, strongly (and without any apology) demanded us to leave by 20:00 – probably at this point I should have offered to leave without paying, and avoid further embarrassment in front of my guests as the dinner started to turn into a rather bitter experience. We refused again to leave, and stayed until 20:30 – hence “allowed” to finish our meals.
Needless to say I have plenty of other restaurant options in the Kew/Richmond neighbourhood to spend my hard earned cash, and will not be frequenting this restaurant in the future.