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|Address:||88 St John Street, London EC1M 4EH|
|Tel:||020 7253 6950|
|Price: £51.00||Wine: £24.00||Champagne: £55.00|
|Opening Hours:||Mon-Fri 12:00-15:00pm; Mon-Sat 6-10.15pm|
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I concur with the previous review(s) about the service… awful with a abrupt rudeness that one should NEVER experience in any form of service industry.
The actual restuarnt is lovely in asthetics and atmosphere but the food is outshown by its peers and the general level of service is as I have said not just poor but rude.
The overall experience led me to actually write a letter of complaint (not something I take lightly as it meant I had to further spend time and energy with the restaurant. I did get a prompt response but they did not really pick up on the main thrust of my compaint around service preferring to pass blame on some of the minor issue that I had mentioned (various items on the menu not being available even though we had not arrived late or the restaurant being full) to their butcher.
With restaurant being highly recommended by a friend who was surprised by my experience I may give it another chance, BUT having now read several other reviews from members who also appear to have experienced the same low level of service I am not convinced that anything will improve (but would be delighted if I were proved wrong as it has so much potential as the setting/ambience are top notch).
For an establishment that has higher end prices there is no exuse not to have higher end service