Find and book great restaurantsFind a Restaurant
|Address:||41 Beak Street, London W1F 9SB|
|Tel:||020 7734 4479|
|Price: £31.00||Wine: £17.00||Champagne: £66.00|
|Opening Hours:||Mon-Sat 12N-11pm (Sun -4pm)|
0 of 1 people found this review helpful.
Reading reviews of Polpo and their menu it looked like exactly the kind of place I would love and I was very excited about the prospect of our meal there. However, the service turned the experience into somewhat of a disaster. I met a friend for a catch up an hour before our reservation when the rest of our party were due to arrive. We asked Polpo if we could sit at the bar and were sharply told 'no, it's for food only' when I said we were eating in an hour the front of house pointed to the corner and said we could stand there if we really wanted. We went to Vinoteca for a lovely glass of prosecco instead. We returned to Polpo, were shown to our table, the restaurant was nice and buzzy and the menu looked great. We ordered a variety of dishes some of which were great (cuttlefish risotto) and some of which didn't live up to expectations (steak and white truffle cream – a large plate of rocket with a few slices of tough steak). The service throughout was pretty poor, we struggled to get attention and the staff were pretty brusque. The main problem was with the bill. When we eventually got hold of someone to ask we were brought the wrong bill, after another wait we were brought the right bill but with things on it we hadn't had. There was another wait as this was corrected (now 30 minutes from when we first asked). When we got the right bill I commented that we'd waited for half an hour for it, our waited then picked the bill and walked off with it. After another few minutes we asked what was going on and were told he'd taken it to his manager to remove the service. At this stage we would have paid service rather than having to wait further. 45 minutes after we requested our bill we were allowed to pay it with no apology for the issues that had arisen.