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|Address:||50a Berkeley Street, London W1J 8HA|
|Tel:||020 7399 4330|
|Price: £94.00||Wine: £55.00||Champagne: £80.00|
|Opening Hours:||Mon-Sun 12N-12M (2am)|
0 of 2 people found this review helpful.
Me and my friends decided to go to Novikov Italian restaurant for a meal we had a starter which was fantastic then we had t/bone steak which was dreadful extremely tough and no taste, my friend had veal she also did not enjoy it as had exactly the same problem as the T/bone so we could not eat it so we asked one of the waiters to call us the Head chef after about 10 minutes the waiter returns to our table saying that the head chef is extremely busy and could not attend our table but the funny thing was that he was standing looking at us which made us extremely frustrated so we said to the waiter to call us another chef because this is extremely disgusting and unprofessional as we have been to Novikov many months ago and I can guaranty you that the food quality i.e. meat has drastically changed, so the waiter brought another chef to our table if I remember correctly his name was Charmello quite a big guy but he was very polite, extremely helpful, and knows how to smile unlike the other one, getting back to the point he really tried to provide us with another dish which we then decided to change, so we had fillet of beef which I can definitely say it was delicious.
I think that the head chef should try to learn how to SMILE and deal with customers even under pressure, because if he carries on working for Novikov it will definitely affect other customers, customers go to eat at such a wonderful place like Novikov to have a pleasant meal and enjoy the atmosphere.