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|Address:||20 Queen Street, London W1J 5PP|
|Tel:||020 7495 1127|
|Price: £91.00||Wine: £29.50||Champagne: £65.00|
|Opening Hours:||Mon-Sat 12N-3pm 6.30-11pm|
4 of 4 people found this review helpful.
What is it about Gordon Ramsey and his heavy handed approach to dining ? We booked Murano for a table at 7pm. On the day of the booking we were told they needed the table back at 9:30-that was no problem. On the day of the meal they called us to confirm that they needed the table back by 9:30-again no problem. We promptly arrived at 7pm for our 7pm booking. The first thing that was said as we entered the dining room was “ we need the table back by 9:30”. I am not exaggerating.There was no “Good evening- no nothing”. As far as I am concerned, if I arrive on time to a restaurant ,when they get the table back becomes their responsibility not mine. I felt as welcome as a nun at an orgy with that greeting. I certainly did not feel like a valued customer. CChurn and burn was more like it.
We then sat down when a waitress came over and asked if we needed help with the menu-we didn't but she wouldn't take no for an answer and proceeded to explain that the starters were on the left hand side and mains on the right. Well duh!!! When this happened all the bad memories of Ramsey's heavy handed service of past restaurants came flooding back. Once at Aubergine, the french waiter told my very british husband without being asked ,that a poulet was a baby chicken-I thought my husband was going to belt him. Why does Ramsey treat his customers like idiots? I also despise the overly friendly service. I want service to be there in a discreet fashion like Le Gavrouche-I do not want to “chat” with the staff. I have come to eat with my family not them. The food however was sublime. It would have to be.