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|Address:||20 Queen Street, London W1J 5PP|
|Tel:||020 7495 1127|
|Price: £91.00||Wine: £29.50||Champagne: £65.00|
|Opening Hours:||Mon-Sat 12N-3pm 6.30-11pm|
1 of 2 people found this review helpful.
Food was good but the service was really disappointing for such an expensive restaurant.
We arrived to find that they didn't have our booking (despite me getting an SMS from them and an e-mail confirmation) – I had to faff around for 10 minutes with my Blackberry to find the confirmation to prove I genuinely did have a reservation. All this was very embarrassing for us and our guests and the staff seemed like they couldn't have cared less that my wife was upset by it all.
A complimentary drink would have been nice as a token gesture but all we got was a half-hearted apology.
What should have been a great evening was completely ruined and when we declined to pay the discretionary service charge because of this, the sommelier made it very clear he wasn't happy and he was actually extremely rude.
We loved Angela's restaurant at The Connaught but unfortunately we won't be returning to Murano.