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|Address:||77 Brewer Street, London W1F 9ZN|
|Tel:||020 7768 6558|
|Price: £62.00||Wine: £20.00||Champagne: £65.00|
|Opening Hours:||Mon-Sat 11.30am-3pm Mon-Sun 5pm-11.30pm|
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Having heard so many great things about MASH, I made a reservation ahead of the grand opening and was very much looking forward to the evening planned with a friend. On arrival we were both suitably impressed with the ambiance of the restaurant as it is obvious great detail has gone into the renovations. Our banquette was perfect for the two of us as it provided privacy whilst still making us feel we were amid the throng of other diners. The staff, though friendly, unfortunately were inefficient and leads me on to the meal itself.
From the time we sat down and ordered our cocktails it then took nearly an hour for our starters to arrive, after I had to prompt a passing member of staff to find out what the delay was. Our own waiter was not very attentive and resulted in us dealing with at least six different members of staff throughout the evening, including the duty manager. When our steaks arrived, by serving them on enormous plates on their own the impression it gave was of a very meagre portion size, though credit where credit is due, they were expertly cooked.
The side orders, unfortunately, were below par: the marrow, though tasty, was only half a bone and was eaten in two scoops of the spoon; the chilli fries tasted as though chilli powder had just been sprinkled over the top of the dish of chips and the onion rings were absolutely inedible as they arrived with a massive coating of batter that tasted as though they had been fried in old oil. The corn and bacon we had was decent enough.
It was at this point we asked to speak to the manager as we felt it was important he know of the experience we were having. The initial response to our feedback was that this was the first time anyone had received a negative experience, which to be frank was of no concern to us as this was the experience we were receiving. He offered us a complementary dessert, but without allowing us to see the dessert menu he chose to bring us two strawberry cheesecakes, of which I am not a great fan. As was pointed out by my friend when they arrived, the servings looked as though they had come from a local supermarket with defrosted strawberries on the top and not to the standard we would expect from a fine dining establishment. After a couple of bites, these were taken away and we were offered cocktails in their place. According to the manager the signature cocktail was a liquorice drink which was very much to my liking, however when it arrived he had neglected to tell us that it had a coffee base which I am not able to stomach. So yet again, this was taken away.
Throughout the entire dining experience my friend and I kept a polite manner, as did the wait staff and manager, and we continuously apologised for coming across as ‘difficult’ diners as this was never our intention. But we were left feeling deflated by the experience and it was with regret I asked that the 12.5% gratuity be removed from the final bill.