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|Address:||61-63 Charterhouse Street, London EC1M 6hj|
|Tel:||020 3589 2683|
|Price: £37.00||Wine: £17.00||Champagne: £49.50|
|Opening Hours:||Tues-Sat 12N-2.30pm 6.30-10pm|
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Our first time at Gascon Comptoir having lived locally for 8 years. Pleasant atmosphere and interesting menu. However, our main course arrived and my wife's cod dish was cold. We made the waitress aware of this and the dish was taken away for re-heating. It re-appeared and was still cold! By this time I had finished eating and my wife didn't want to eat alone. It was sent back again… They did offer another dish and to ‘take it off the bill’. I'm not sure this was particularly generous given the meal wasn't eaten! We contrasted this with another restaurant where we recently chose two dishes from the menu which weren't available. We were immediately offered our cocktails for free and the manager remained attentive to our needs for the rest of the meal.
In customer service terms Compton Gascon just didn't step up to what is expected when something goes wrong.