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|Address:||16 Moor Street, London W1D 5NG|
|Tel:||020 7758 4100|
|Price: £34.00||Wine: £18.00||Champagne: £39.00|
|Opening Hours:||Mon-Sun 11.30am–1am|
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We arrived on Thursday evening (just before Easter bank holiday weekend) and were greeted by the maitre d' saying there's a 45 min wait but she'll put us on the list. I also gave her our number saying we'll be in the pub next door. we waited and waited and when we came back, the same girl said (very rudely) there was no list in existence and it's a street cafe style and everyone just waits around. I thought she was kidding because an hour before she put herself our name on the list and took my number (she helpfully added they dont call people back when their table is ready). oK I swallowed that and we waited a bit more at the bar and got a table. we were already enjoying our conversation when this girl came back to our table and brought her list with her (which did exist) saying that I claimed other people who arrived later than us were seated before us (I never said that!) but in fact we were seated in our turn. honestly it ruined the experience, food and waiting staff were very good I have to say. Front office needs some serious training and customer service upskillling.