Find and book great restaurantsFind a Restaurant
|Address:||The Berkeley, Wilton Place, London SW1X 7RL|
|Tel:||020 3544 1652|
|Price: £65.00||Wine: £27.00||Champagne: £65.00|
|Opening Hours:||Mon-Sun 12N-2.30pm (Sat-Sun -3pm) 6-10.30pm|
3 of 5 people found this review helpful.
I have been twice now to Koffmann's since it has opened. Once for dinner and once to try their set lunch on Sunday. Unfortunately, on Sunday we never actually got to ordering as we had to leave because the service was just so bizarre.
Every critic under the sun has given this place rave reviews. The food was superb when I came for dinner the week before and the infamous pigs trotter and mustard rabbit was good.
However, this review today is more about the service and bizarre attitude that seems to exist amongst the staff.
Both times I have been, I have been made to wait for my table at the bar, despite the fact that each time we were led to our table, it had been empty for the duration that we were at the bar. It was also the case that both times there were a number of tables that were empty that we could have sat at, but it seems that they want to make people wait for the privilege of sitting at a table.
On our Sunday lunch trip, when we checked in with at the front reception, we were told that as we were ten minutes early our table was not ready. I politely enquired as to whether there were any other tables. We were informed that we could sit on our own on the mezzanine level, no thanks, or we would have to wait for ten minutes for our table, Sitting at the bar, I could see a few tables for two that were vacant and surprise the ohe we were led to 12 minutes later was our table. We were given a menu at the bar which stated 3 courses for £22.50. We were then given different menus at the table that said 3 course for £26.00?? A quick decision to up the prices because we didnt order a drink at the bar?
We were then informed that the chicken from the set menu had sold out. So1 out of the 3 mains from the set menu was not available. Slightly annoying so we asked what they would supplement in its place where we were promptly told that they would not be replacing it with anything.
We decided to leave at this point and on our way out, we were asked by the same member of staff who originally greeted us whether there was a problem. Yes was the answer – the fact we had to wait for 10 minutes at the bar to sit at our table that was ready from the outset, the fact we were given menus with different prices on and the fact that your manager was not willing to supplement the chicken for anything. Her response was that we turned up early and our policy is not to seat people until their allocated reservation time. However, she was happy to seat us at another table before our reservation time but not one in the main restaurant.
I find this sort of management / behaviour most bizzare. I hope Mr Koffmann is aware that his front of house team are making dining at his establishment a real misery. He is lucky the food does the talking.