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|Address:||8 Hanway Place, London W1T 1HD|
|Tel:||020 7927 7000|
|Price: £72.00||Wine: £32.00||Champagne: £74.00|
|Opening Hours:||Mon-Sun 12N-3.15pm (Sat -4.15pm Sun -4.45pm) Sun-Wed 5.30-11.15pm (Thurs-Sat 5.30pm-12:15am)|
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Not what I expected and seriously let down.
Upon arrival greeted by a rude door lady checking reservations, more concerned with talking to the man looking after the (over priced and sub standard) cars. After grumping at us to confirm we had a reservation, down the stairs and the stench of toilets made me want to leave. I thought it could be a communal walkway and continued to what felt more like a tacky hotel than a nice restaurant.
A handful of staff behind the counter taking coats and checking in. The staff more concerned with talking amongst themselves than looking after the now growing presence of customers bustling for space. After catching attention of one member of staff managed to hand my coat in and then the queue to be checked in! Why something so simple has such a bizarre and inefficient process is beyond me.
We were 10 minutes early so we were shown to the bar, walked past a couple of men in suits who looked like they worked there and they managed to muster a welcoming smile (well, I hope they work there!). The bar looks great, fantastic selection of cocktails and spirits. Their recommendation of The Hakka was a splendid one. Really nice cocktail, vodka, lychee, coconut and passion fruit, had to wait around 15 minutes before we could get the attention of someone behind the bar but the cocktail was made very quickly and efficiently.
People came, people went, we continued to wait for our table, the bar staff trying to be attentive, every single new person that arrived at the bar was recommended The Hakka and I turned around and it's all anyone was drinking so not the most personal of services. More people came, more people went, and after a fresh turnaround of people around the bar who were taken to their tables we eventually were taken to our seat after 45 minutes.
The tables are all extremely close to each other and in rows, more reminiscent of a chinese street market than the fine dining experience I thought this was supposed to be. We were a table for 2 sat between two larger tables, so close together (half a centimetre either side?) that it seemed like one long intrusive table. If it wasn't for the thumping music I would have been able to hear people's deepest thoughts.
I asked to move and after a short wait we were and then had to wait another 15 minutes before we were even given a menu.
We went for one of the ‘signature menus’ and additional waygu beef. The starter came quickly, duck salad and prawn toast, was very nice but the portions were huge! The mains followed, again seriously huge portions. Now I'm a big guy with a big appetite but this was too much. Food in general was distinctly average, I've had nicer chinese takeaways to be honest. The waygu was a good benchmark for me, eat the waygu at Zuma and Hakkasan waygu tastes like a McDonalds beef patty. The desserts came and they were reminiscent of what you'd find in an average London pub.
The music continued to get louder and louder to the point I couldn't hear what my partner was saying despite raising voices and leaning very close. I love music, I work in it, nice food is not meant to be enjoyed in a loud club it's an abuse of the senses and almost offensive. Speaking of offensive – the toilets! Oh my dear god. Hand towels all over the floor, taps that are so pressurised that my trousers got covered in water, no hand lotion… wtf!!! The final insult was the bill, food for two, two cocktails, one bottle of wine and service for £350.