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|Address:||175 Westbourne Grove, London W11 2SB|
|Tel:||020 7229 9111|
|Price: £37.00||Wine: £17.00||Champagne: £39.00|
|Opening Hours:||Mon-Sat 7am-11pm Sun 8am-10pm|
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Poor service overshadows excellent food
I live in the neighborhood and on my 5th visit have confirmed that they still have yet to sort out the service or the staffing levels. While the dishes are excellent (when they do eventually arrive), the staff seem to be unclear on who is waiting on which table, checking in to ensure your food/drink is ok, and generally what they are meant to be doing when not delivering food.
There's no doubt that Granger & Co is extremely good value for money when one considers the other options in Notting Hill. What I do question is whether it is worth putting up with the poor service and having to regularly flag down someone to take my order. On a Wednesday night for an early dinner, I was asked by my waiter if I could wait 5 minutes before placing my order. Really? Our starters arrived 20 minutes later and the plates sat finished, uncleared for 10 minutes. The waiters were extremely busy, filling up water jugs on the counter, which was far more important that looking after patrons. After 40 minutes post-starter, we began to inquire after the main course. We were told that the kitchen was “overwhelmed” and it would be right out. Fast forward 20 minutes and still no main course and no visit from our waiter to reassure us. Instead, we had to flag down another waiter to inquire after our food and demand the bill so when it did arrive, we could eat and leave ASAP. 110 minutes between starter and main course is unacceptable, regardless of the type of fare on order. While the manager was extremely apologetic, it's just not enough. They need to staff the kitchen for the volume going through or those long queues for a table will disappear.
If you intend to go, do make sure you clear your schedule (and maybe bring a snack). I haven't had a single bad dish here yet but the poor service is beginning to overshadow the food.