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|Address:||Stables Market, Chalk Farm Road,Camden, London NW1 8AH|
|Tel:||020 3463 0397|
|Price: £52.00||Wine: £20.00||Champagne: £42.50|
|Opening Hours:||Mon-Sun 12N-12M (Fri,Sat -2am)|
1 of 1 people found this review helpful.
On Saturday 24th December 2011, myself and 3 other guests had a reservation in the main restaurant of Gilgamesh.
I was extremely disappointed from start to finish, our experience was appalling. The service you provided was unsatisfactory-to say the least.
Our night was as follows;
We had a reservation for 8.30pm for 4 people. We arrived and your Maître d’ took our coats and advised that as the restaurant wasn't that busy, would we like to have a drink at the bar, we accepted. We ordered 2 cocktails, a glass of wine and a bottle of beer. At 8.50pm your Maître d’ advised us the table was ready, we asked if we could wait until 9pm as our drinks hadn't arrived yet.
We were seated at the table at 9pm right at the back of the restaurant in the corner (where we had to bring our own drinks to the table). We placed our order and we were at this point offered more drinks, we got a bottle of wine. Both servings of edamame arrived, I unfortunately had to send it back as it was over cooked and soggy, we were given a replacement this wasn't any better. I didn't bother to send it back but I did make a point to mention it to our waiter that it was still over cooked. We ordered various sushi rolls which were not up to the usual standard, 2 servings of crispy chili squid, and some other bits. When the squid arrived it was luke warm and like the edamame very soggy, not ‘crispy’ as stated on the menu. I did not complain at this point. I would have loved another drink before 11pm but our waiter failed to notice that 3 out of the 4 glasses were empty for most of the meal and not once were the wine drinkers glasses topped up, we did this ourselves. One would have thought staff are trained to continuously offer drinks whilst guests are still eating and after guest have finished, as the drinks are rather expensive and as we all know this often bumps up the bill!
By 11pm I was extremely disappointed by our experience on Christmas Eve. I bring a lot of my friends and clients to the restaurant/bar and have always had exceptional service and of course the food is always great. I asked for the Manager on duty as I believe it is in their interest to know if neither the service or the food standard are up to their usual standard. I believe the Manager I spoke to was Paul, I explained about our experience. He did apologise and said ‘I will sort this out for you’.
We ordered 1 dessert… What can go wrong with 3 spoons 1 dessert?! Dessert came quickly however, we had started to enjoy the dessert and had taken the biscuit out of the ice cream when another waiter came along with a second dessert, to advise us that he had given us the table behind's dessert in error, to my disgust he took this one away (without the biscuit in the ice cream) and put it already half eaten on the table behinds table!! (Very unhygienic and not what I would expect from a restaurant that is in a lot of the tourist books! )
11.30pm I asked for the bill to find that nothing had been deducted from the bill. I was not complaining for a discount, however I would have thought some sort of compensation would have been offered. Again I spoke to Paul, and said I was very surprised that nothing had been done. To my shock, his response was: “I investigated the Edamame and the Chefs confirmed they were cooked to perfection. I also out of good will didn't charge you for 1 bottle of water, as you were waiting some time for this. I also didn't include service charge on your bill”. I replied with, service charge is OPTIONAL so this was irrelevant as I wouldn't have paid for service as we were not satisfied anyway. To top off our evening, we went to get our coat, where we were greeted by a large que of people as someone's coat had gone missing. Our coat tag was not on the correct hanger therefore we had to find our coats ourselves-unacceptable!
I explained to Louisa on Wednesday 28th December over the phone that I would be writing a letter of complaint. When I asked for an email address I was told, ‘You will find it online’. I don't have time to search around for email addresses, or take time to write written complaints. Louisa should have been able to give me this!
It is a shame as I was a regular customer of Gilgamesh, and after my experiance I am now reluctant to return.
(After having not even an acknowledgement to my 2 emails I sent in – this seems to be the only other option!)