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|Address:||25 Swallow Street, London W1B 4QR|
|Tel:||020 3641 0757|
|Price: £56.00||Wine: £29.50||Champagne: £70.00|
|Opening Hours:||Mon-Sun 12N-11pm (Sun -10.30pm)|
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I have been to Gaucho several times and never had an experience like this one.
Let’s get the good things out of the way… waiter and waitress that served us were excellent. Food was good, but not in the same league as the top floor restaurant at Smiths of Smithfield’s and the prices are comparable.
Now the things that ruined our evening (and due to work commitments we don’t get out that much together!
1) Sat outside for a drink first and one of the champagne glasses came with a crack… basic error.
2) We were sat in the basement which is not as cosy as upstairs and on the evening we went far too cold.
3) One of the knives brought for the main course had food residue left on it. Again basic error and one that turned our stomach to be honest 4) Espresso coffee came with so much coffee residue in it it was undrinkable.
Now all these thing were dealt with quickly each time we pointed them out and in isolation (apart from the knife) were not really a big deal, but when you have 4 things happening it just makes you wonder what is happening overall.
My GF who works in F&B complained to the manager who to his credit, did not charge us for our wine and gave us a complimentary glass of sparkling wine and dessert.
However to add insult to injury when the bill came it included two random drinks that we had never had. Incredible!
Would I go back, nope, I'll stick to SoS top floor restaurant