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|Address:||28 Upper Grosvenor Street, London W1K 7EH|
|Tel:||020 7499 9943|
|Price: £68.00||Wine: £27.00||Champagne: £79.00|
|Opening Hours:||Mon-Fri, Sun 12N-2.45pm (Sun -3.45pm) Mon-Sun 6-10.30pm (Sun -9.15pm)|
1 of 2 people found this review helpful.
Took my wife for our 5th anniversary (June 16th 2012), we arrived for our 20.30 table at 20.20, at which stage the restaurant was half empty – we ordered within 15 minutes but our starters didn't arrive until 21.50 and the oysters we'd ordered (cold, of course) took nearly 45 minutes to arrive – utterly, bafflingly, slow service – and it was down to us to flag down waiting staff to see what was going on. The kitchen and waiting staff were at 6s and 7s all night for some reason.
Waiting staff were very nice about it, but when the manager came over once our starters had finally arrived, he was unbelievably defensive, focussed solely on trying to excuse their performance rather than trying to make it better. His excuse, unfathomably, was that the restaurant was full (err, yes, its a Saturday night – and had filled up in the time it'd taken them to serve us) and that all the orders came it at once (I can't see how that excuses a half hour+ wait for cold oysters – and its their inability to stagger bookings that results in orders coming at once) – and if this is supposed to be a slick Mayfair operation and they can't handle a full restaurant – then they're in the wrong business…and (!) if all the orders arrived at once, why not let us know that we could be in for a wait – and perhaps offer us a drink or amuse bouche to keep us going?
The ‘discussion’ with the manager almost escalated into a full blown argument because we simply couldn't believe that he was attempting to pass off such poor service with such flimsy excuses…and he was incapable off accepting that they were in anyway at fault…seeming to contradict himself by acknowledging that the service was bad, but only because of factors that were patently in their control. All this was going on whilst my crab ravioli was getting cold!
The food itself was delicious, although if I was being harsh, I'd say the £17 plate of Teruel ham was a bit steep for ham and jelly and the side order of Jersey Royals almost laughably expensive at £7.50. My lamb was cooked to perfection and my wife's brill also beautifully cooked and presented. Just a shame we weren't enjoying them until we'd been in the restaurant nearly 2 hours.
At the end of the meal the manager was in slightly more conciliatory mood and removed the cover charge and service charge (which is of course optional anyway), which I thought was fairly parsimonious. He offered us a glass of champagne and to treat us well next time, which I felt was the kind of solution they offer weekend diners who they feel confident won't be coming back any time soon – and they'd be right, we won't. Unfortunately for them, I'm a regular corporate diner in London and will be steering clear of Corrigans for the foreseeable future.
They were clearly having an off night – a table of six next to us must've waited nearly half an hour just to get a drink, and another diner nearby was ushered to the washrooms to clean the oyster juice that a waiter had spilt on his shirt – but, knowing that they were having such a bad day at the office I'd have thought they'd have gone out of their way to make amends. At the end of the meal our bill was still a hefty £172 – with 2 glasses of bubbles, a 250ml carafe of wine and a glass of sancerre. No dessert (I dreaded to think how long I'd have to wait for a souffle) and no coffees. Hardly a a blowout.
All in all, an underwhelming and expensive experience.